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We accept returns on merchandise in accordance with the following:
  • All returns must be authorized with a Return Authorization Number (RMA#) - obtained by calling 614.784.2656.
  • Returns must be made within 30 days of receipt. (for holiday season purchases, the return must be made within 30 days of receipt or January 15th, whichever is longer.)
  • Returns must be in new, resalable condition, with original packaging.
  • Defective goods will be repaired or replaced within the limitations of the manufacturer's warranty. For fastest service, we recommend contacting the manufacturer of the defective product.
  • 20% restocking fee may apply on returned goods - make sure you return the goods in resalable condition to limit restocking fees.
  • Return shipping fees are the responsibility of the purchaser on all returns/exchanges. We will provide a return shipping label at our expense only if an error is made on our part.
  • Paint is non-returnable and non-refundable. If you have a damaged shipment, all product must be returned, processed, and verified as damaged for proper UPS claim handling. Refunds or replacements cannot be given without submitting a claim with UPS. 
  • Any claim of missing items or damaged goods must be made by calling 614.784.2656 within 48 hours of receipt.
  • For your convenience, an RMA# form / return label is included with each order.
  • Kingman USA's Policy is to contact them first for all product issues.

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Central Ohio Paintball, Inc. is a BBB Accredited Business. Click for the BBB Business Review of this Paintball - Games & Supplies in Columbus OH

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